F A  Q

 

WHAT IS  TRENTTER?

 

"Trend" + "Setter" = TRENTTER 

 

TRENTTER is a website where busy women can book beauty services in Taipei, Taiwan. With TRENTTER, you can book professional beauty treatments to be enjoyed in the comfort of your own chosen location – be it your home, office, hotel room, wherever you like. These are the same treatments you would receive in beauty salons - but instead, we come to you. 

 

HOW DO I KNOW THAT MY TREATMENTS WILL BE OF HIGH QUALITY AND SAFELY DELIVERED?

 

At TRENTTER, we make every effort to ensure that our professionals and treatments are of the highest quality, and reliably and safely delivered. We personally pre-screen and test all of our professionals to ensure services are of the highest standard.  All of our professionals have undergone a criminal background check as part of joining the TRENTTER platform. Finally, every TRENTTER experience is followed up by a comprehensive feedback and ratings test to ensure that quality standards are consistently met.

 

HOW FAR IN ADVANCE CAN I BOOK? CAN I BOOK LAST MINUTE?

 

You can book your treatments online up to 1 month in advance. For last minute treatments, you can book up to four hours in advance, subject to availability.

 

WHAT ARE TRENTTER'S HOURS OF OPERATION?

 

Depending on the availability of our professionals, we can offer appointments as early as 10:00am and as late as 10:00pm, 7 days a week. However, please note that each professional currently sets his or her own schedule on our platform, so availability can vary. 

 

WHAT IS TRENTTER'S CANCELLATION POLICY?

 

Should you need to amend or cancel your booking, we require at least 12 hours notice prior to your appointment in order to issue a refund. Cancellations or changes that occur less than 12 hours prior to the appointment will not be issued a refund and will be charged the full amount of the booking price.

 

WHAT ARE THE PAYMENT OPTIONS?

 

All TRENTTER appointments are pre-paid online to avoid any hassles on the day of your treatment. Appointments are paid via credit card and processed by our secure third-party partner, Paypal.

 

I'M A BEAUTY PROFESSIONAL. HOW CAN I JOIN TRENTTER?

 

We are always looking for high quality, reliable beauty specialists to join our growing community. Please send us a message with your CV.

 

 

WHO CAN I CONTACT IF I HAVE QUESTIONS, COMPLAINTS, OR GENERAL FEEDBACK?

 

We love feedback, are happy to answer questions, and will try our best to work out complaints right away! Just send us a message and we will get back to you shortly.

 

Please note that for complaints regarding beauty treatments, we need to know the nature of the complaint within 24 hours of receiving the service, with the exception of gel nails, in which case we need to know within 5 days of receiving the service. We ask that you send us a message with supporting photos, to enable us to make an informed decision. In most circumstances, we will try our best to arrange for your therapist to correct the work. Where this is not possible, we will seek the next best remedy.

 

DOES TRENTTER HAVE A MOBILE APP?

 

Our iOS and Android app will be launching soon!